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ID434510
ReferenceMK434510
TitleAnalyst – Innovation Engagements, Operations
Job TypeContract
LocationUnited Arab Emirates
DescriptionAnalyst – Innovation Engagements, Operations - 7 months maternity cover

The ideal candidate will work with minimal guidance in a fast paced, ambiguous work environment, and will have the ability to independently translate high level guidance into detailed deliverables. He/she will demonstrate good interpersonal skills and executive presence.

Responsibilities

INNOVATION CENTER OPERATIONS & ENGAGEMENTS
• Be the key operations point of contact for all innovation engagements, team events and special events. This involves owning all logistics and every aspect of the client experience, including:
­ Center calendar management
­ Catering and hosting of clients / internal co-creation participants
­ Logistical needs such as badging, client travel to-and-fro center
­ Expense management for innovation center purchases
• Establish and be key point of contact for operational vendor relationships (such as barista, caterers, agencies, transport provider, alternate venues etc.)
• Support in-market logistics for Innovation teams running immersions and/or client workshops outside Dubai / Moscow
• Be able to run tours of the innovation center for visiting internal and external clients
• Support Discovery and Co-creation sessions in content gathering and breakout facilitation


INNOVATION PIPELINE & REVENUE MANAGEMENT
• Be a key point of contact for internal stakeholders and clients to request Innovation & Design team’s services and the innovation center calendar
• Help build and execute a programmatic pipeline strategy & operating model
• Run weekly pipeline sessions with the team, helping update project status and informing the team about incoming projects
• Educate internal stakeholders on the center’s offerings and intake process
• Ensure that 100% of engagements are taken in through a programmatic process
• Help the team achieve VIK (value-in-kind) targets by working with requestors to estimate, assign, and draw down VIK through the contracting and billing process
­ Take ownership of VIK assignment and drawdown process, including setting up of billing lines, activity codes etc.

MARKETING & REPORTING
• Partner with Marketing & Comms teams to showcase the Clients CEMEA Innovation story and activities of the center and team
­ Run high-quality campaigns to showcase the center and team’s work (e.g. quarterly newsletter)
­ Evangelize the innovation center internally by utilizing various channels
• Own reporting and evangelizing of Innovation Center and team activities, including:
­ Standardized reporting to product groups
­ Specialized reporting such as monthly / quarterly newsletters to broader audience
­ Annual reporting and ROI measurement
• Support brown bags and staff engagement events in the center

PLANNING & FINANCIAL MANAGEMENT
• Support the P&L management, financial planning for regional Innovation & Design
­ Play a key role in building annual operating plan, multi year plan, and budget asks for the function
­ Work with Innovation & Design team leads to build revenue and budget forecasts on a regular basis
• Own expense management for Innovation Center purchases
­
­ Work with Head of Innovation and Finance Business Partner to ensure that revenues and spending is well forecasted and in-line with run rate

Qualifications
• Approximately 4-7 years relevant experience with at least 3 years in operations, marketing, or event management roles, ideally in innovation centers or tech companies
• Track record of client-facing experience including engaging with C-level executives
• Strong understanding of payments and technology businesses, including the ability to speak about them in client forums
• Marketing, comms and social media experience is a huge plus
• Passion for technology, futurist view and intellectual curiosity
Main SkillsAnalyst – Innovation Engagements, Operations - 7 months maternity cover The ideal candidate will work with minimal guidance in a fast paced, ambiguous work environment, and will have the ability to independently translate high level guidance into detailed deliverables. He/she will demonstrate good interpersonal skills and executive presence. Responsibilities INNOVATION CENTER OPERATIONS & ENGAGEMENTS • Be the key operations point of contact for all innovation engagements, team events and special events. This involves owning all logistics and every aspect of the client experience, including: ­ Center calendar management ­ Catering and hosting of clients / internal co-creation participants ­ Logistical needs such as badging, client travel to-and-fro center ­ Expense management for innovation center purchases • Establish and be key point of contact for operational vendor relationships (such as barista, caterers, agencies, transport provider, alternate venues etc.) • Support in-market logistics for Innovation teams running immersions and/or client workshops outside Dubai / Moscow • Be able to run tours of the innovation center for visiting internal and external clients • Support Discovery and Co-creation sessions in content gathering and breakout facilitation INNOVATION PIPELINE & REVENUE MANAGEMENT • Be a key point of contact for internal stakeholders and clients to request Innovation & Design team’s services and the innovation center calendar • Help build and execute a programmatic pipeline strategy & operating model • Run weekly pipeline sessions with the team, helping update project status and informing the team about incoming projects • Educate internal stakeholders on the center’s offerings and intake process • Ensure that 100% of engagements are taken in through a programmatic process • Help the team achieve VIK (value-in-kind) targets by working with requestors to estimate, assign, and draw down VIK through the contracting and billing process ­ Take ownership of VIK assignment and drawdown process, including setting up of billing lines, activity codes etc. MARKETING & REPORTING • Partner with Marketing & Comms teams to showcase the Visa CEMEA Innovation story and activities of the center and team ­ Run high-quality campaigns to showcase the center and team’s work (e.g. quarterly newsletter) ­ Evangelize the innovation center internally by utilizing various channels • Own reporting and evangelizing of Innovation Center and team activities, including: ­ Standardized reporting to product groups ­ Specialized reporting such as monthly / quarterly newsletters to broader audience ­ Annual reporting and ROI measurement • Support brown bags and staff engagement events in the center PLANNING & FINANCIAL MANAGEMENT • Support the P&L management, financial planning for regional Innovation & Design ­ Play a key role in building annual operating plan, multi year plan, and budget asks for the function ­ Work with Innovation & Design team leads to build revenue and budget forecasts on a regular basis • Own expense management for Innovation Center purchases ­ ­ Work with Head of Innovation and Finance Business Partner to ensure that revenues and spending is well forecasted and in-line with run rate Qualifications • Approximately 4-7 years relevant experience with at least 3 years in operations, marketing, or event management roles, ideally in innovation centers or tech companies • Track record of client-facing experience including engaging with C-level executives • Strong understanding of payments and technology businesses, including the ability to speak about them in client forums • Marketing, comms and social media experience is a huge plus • Passion for technology, futurist view and intellectual curiosity
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