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ID433956
ReferenceSR433956
TitleIT Helpdesk - 6 to 12mths
Job TypeContract
LocationUnited Arab Emirates
DescriptionResponsibilities:
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Determining the best solution based on the issue and details provided by customers
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with customers to ensure full resolution of issues
• Creating, editing user account in Active Directory
• Creating, editing permission of mailboxes in Exchange server.
• Creating GPOs.
• Creating and editing permission of share folders.
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in the Service Manager
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Help Desk Skills and Qualifications

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• roficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
• Experience in iPhone devices, , Azure, Office 365, Adobe Acrobat, Windows 10, Microsoft Teams
• Experience in the following will add value:
- Carbon Black end point protection
- Microsoft Configuration Manager for patching
- Microsoft Service Manager for ticketing
- Microsoft inTune
- Microsoft Remote Desktop App


Main SkillsResponsibilities: • Serving as the first point of contact for customers seeking technical assistance over the phone or email • Determining the best solution based on the issue and details provided by customers • Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues • Creating, editing user account in Active Directory • Creating, editing permission of mailboxes in Exchange server. • Creating GPOs. • Creating and editing permission of share folders. • Installing or changing software to fix issues • Remotely accessing hardware or software for clients to make changes and fix problems • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Record events and problems and their resolution in the Service Manager • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures Help Desk Skills and Qualifications • Proven experience as a help desk technician or other customer support role • Tech savvy with working knowledge of office automation products, databases and remote control • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and resolve basic technical issues • roficiency in English • Excellent communication skills • Customer-oriented and cool-tempered • BSc/BA in IT, Computer Science or relevant field • Experience in iPhone devices, , Azure, Office 365, Adobe Acrobat, Windows 10, Microsoft Teams • Experience in the following will add value: - Carbon Black end point protection - Microsoft Configuration Manager for patching - Microsoft Service Manager for ticketing - Microsoft inTune - Microsoft Remote Desktop App
IndustryFinance and Investment
FunctionsInformation Technology
Salary From
Salary To
Duration6 to 12mths contract