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ID433199
ReferenceSR433199
TitleIT Support
Job TypeContract
LocationUnited Arab Emirates
DescriptionUser Support: 1st Level Support for any user faced problems on Operating Systems and

Standard Applications in regards to the Client Reference Model. (Up to 70 users)


-1st Level Support on Service Requests Regarding User Workplace Devices and Network Issues
- Setting Up Client Devices – Such as Notebooks, Desktops, Landlines, Mobiles, Printers according to Porsche Guidelines.
- Ensuring Distribution of Latest Virus Definitions to All Clients.
- Managing, Creation, Maintaining Deployment, Updating, and Provision of Software Packages via SCCM in alignment with Porsche Reference Model.
- Occasional Mounting and Configuring of data center components
- Daily Checks of PME Server event logs.

Occasional Reports
- Open Points List within Weekly Status Meeting
- Monthly Activity Report (including Incident Statistics for remote and in house support).

The person must be a “people person” with excellent communication skills (as most support is done in person). Our office is quite multicultural so the candidate must have experience in Multicultural environments.
Main SkillsUser Support: 1st Level Support for any user faced problems on Operating Systems and Standard Applications in regards to the Client Reference Model. (Up to 70 users) -1st Level Support on Service Requests Regarding User Workplace Devices and Network Issues - Setting Up Client Devices – Such as Notebooks, Desktops, Landlines, Mobiles, Printers according to Porsche Guidelines. - Ensuring Distribution of Latest Virus Definitions to All Clients. - Managing, Creation, Maintaining Deployment, Updating, and Provision of Software Packages via SCCM in alignment with Porsche Reference Model. - Occasional Mounting and Configuring of data center components - Daily Checks of PME Server event logs. Occasional Reports - Open Points List within Weekly Status Meeting - Monthly Activity Report (including Incident Statistics for remote and in house support). The person must be a “people person” with excellent communication skills (as most support is done in person). Our office is quite multicultural so the candidate must have experience in Multicultural environments.
IndustryRetail
FunctionsInformation Technology
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