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ID432007
ReferenceSR432007
TitleProject Manager - Loyalty Solution
Job TypeContract
LocationUnited Arab Emirates
Description

Job Family: Product

 

1. Purpose

 

Support and project manage the delivery of Client’s loyalty platform to banks to enable them to run their own rewards points programs. This role will be responsible for engaging with stakeholders with the bank, internally with Client and with Client’s partners to understand and document requirements, manage against a project plan and deliver a successful launch of the bank’s loyalty program. Please note that this is a 6 month fixed-term contract, with the potential to be extended.

 

2. Principle Responsibilities/Key Results Area

 

Project Management

 

·        Develop an understanding of Client’s loyalty platform and capabilities and understand requirements for implementing the loyalty platform with the bank

·        Assist in documenting requirements of the bank/Client/Client’s partner to deliver the loyalty platform

·        Develop and manage against a project plan, including tracking tasks, identifying dependencies, potential delays and roadblocks and actively escalating as appropriate to resolve

·        Hold weekly meetings with key stakeholders to manage deliverables. Track progress and report on outcomes of weekly status meetings

·        Provide a monthly dashboard view of progress to executive management, including proactively identifying potential roadblocks and presenting solutions to ensure successful delivery of the project

·        Actively manage the deployment of the loyalty platform for launch of the program, including ensuring that customer communications are ready, external marketing plans are executed on, technical delivery is complete and employee training is complete

 

Stakeholder Management

·        Develop a strong working relationship with key stakeholders at the bank, within Client and Client’s partners. Maintain open lines of communication to ensure that everyone is in the loop and has a good understanding of project requirements and deliverables

·        Actively troubleshoot as required, engaging and bringing the right stakeholders together to discuss and resolve issues

·        Conduct regular follow up with stakeholders to ensure that there is an accurate understanding of deliverables, and alignment of expectations

·        Provide a single point of contact to all parties involved in the project delivery to ensure accurate and timely communication

Program Management

·        Provide post-launch support, ensuring that any errors are remediated, an issues log is maintained and issues are identified, acted upon and closed appropriately

·        Provide ongoing continuity of support to the bank for a period of time to ensure smooth operation of the platform

·        Develop procedures to ensure that the platform operation is transitioned seamlessly to the bank’s staff

·        Provide reporting and communication on loyalty program activity and performance post the initial launch

 

3. Reporting Relationships & Interactions

·        Role is based in Dubai and reports to the Director, CEMEA Loyalty Solutions and requires travel to Egypt

·        Role will require regular travel to other MENA locations as required

·        Individual contributor role

·        Interacts regularly with management in Products, Country management, Sales, etc. This individual is expected to interact effectively with medium and senior Client management and staff.

·        This position will involve frequent interaction and communication with key Client stakeholders, including banks, Client partners and vendors

·        Strong interpersonal skills will be required to address on-going needs of a complex, matrix project structure

·        Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.

 

4. Key Competencies

·        Strong project management skills

·        Strong analytical skills

·        Good verbal and written communication skills

·        Solid interpersonal skills

·        Self-directed and motivated.

·        Logical based reasoning and recommendations

·        Service-delivery oriented

·        Has an entrepreneurial spirit

·        Results driven discipline

·        Arabic speaking skills are a must

 

5. Required Experience (education, skills - professional/technical/business)

 

·        Bachelor’s degree or equivalent

·        5-7 years of experience spanning the areas of Product Management, Project Management, or Program Management

·        Proven execution experience in a product management capacity, including project management and launch experience

·        Strong knowledge of financial services retail products, payment cards and loyalty and marketing as it relates to financial services/retail banking/ payments

·         Proven track record of successful plan execution in a fast-paced environment

·         Proven ability to execute independently and operate successfully within a matrix/team environment

·        Ability to interact effectively with external partners that include vendors and Client clients

·        Proficient user of all Microsoft Office products

 

6. Preferred Experience (education, skills - professional/technical/business)

·        Master’s degree in Business or equivalent

·        Demonstrable experience in developing, launching and/or managing loyalty/reward propositions and programs

·        Project management knowledge and certification

·        Strong PowerPoint knowledge, presentation and communication skills

·        Knowledge of Client's system process is a plus

·        International business experience is a plus

 

 

Main SkillsJob Family: Product 1. Purpose Support and project manage the delivery of Client’s loyalty platform to banks to enable them to run their own rewards points programs. This role will be responsible for engaging with stakeholders with the bank, internally with Client and with Client’s partners to understand and document requirements, manage against a project plan and deliver a successful launch of the bank’s loyalty program. Please note that this is a 6 month fixed-term contract, with the potential to be extended. 2. Principle Responsibilities/Key Results Area Project Management • Develop an understanding of Client’s loyalty platform and capabilities and understand requirements for implementing the loyalty platform with the bank • Assist in documenting requirements of the bank/Client/Client’s partner to deliver the loyalty platform • Develop and manage against a project plan, including tracking tasks, identifying dependencies, potential delays and roadblocks and actively escalating as appropriate to resolve • Hold weekly meetings with key stakeholders to manage deliverables. Track progress and report on outcomes of weekly status meetings • Provide a monthly dashboard view of progress to executive management, including proactively identifying potential roadblocks and presenting solutions to ensure successful delivery of the project • Actively manage the deployment of the loyalty platform for launch of the program, including ensuring that customer communications are ready, external marketing plans are executed on, technical delivery is complete and employee training is complete Stakeholder Management • Develop a strong working relationship with key stakeholders at the bank, within Client and Client’s partners. Maintain open lines of communication to ensure that everyone is in the loop and has a good understanding of project requirements and deliverables • Actively troubleshoot as required, engaging and bringing the right stakeholders together to discuss and resolve issues • Conduct regular follow up with stakeholders to ensure that there is an accurate understanding of deliverables, and alignment of expectations • Provide a single point of contact to all parties involved in the project delivery to ensure accurate and timely communication Program Management • Provide post-launch support, ensuring that any errors are remediated, an issues log is maintained and issues are identified, acted upon and closed appropriately • Provide ongoing continuity of support to the bank for a period of time to ensure smooth operation of the platform • Develop procedures to ensure that the platform operation is transitioned seamlessly to the bank’s staff • Provide reporting and communication on loyalty program activity and performance post the initial launch 3. Reporting Relationships & Interactions • Role is based in Dubai and reports to the Director, CEMEA Loyalty Solutions and requires travel to Egypt • Role will require regular travel to other MENA locations as required • Individual contributor role • Interacts regularly with management in Products, Country management, Sales, etc. This individual is expected to interact effectively with medium and senior Client management and staff. • This position will involve frequent interaction and communication with key Client stakeholders, including banks, Client partners and vendors • Strong interpersonal skills will be required to address on-going needs of a complex, matrix project structure • Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team. 4. Key Competencies • Strong project management skills • Strong analytical skills • Good verbal and written communication skills • Solid interpersonal skills • Self-directed and motivated. • Logical based reasoning and recommendations • Service-delivery oriented • Has an entrepreneurial spirit • Results driven discipline • Arabic speaking skills are a must 5. Required Experience (education, skills - professional/technical/business) • Bachelor’s degree or equivalent • 5-7 years of experience spanning the areas of Product Management, Project Management, or Program Management • Proven execution experience in a product management capacity, including project management and launch experience • Strong knowledge of financial services retail products, payment cards and loyalty and marketing as it relates to financial services/retail banking/ payments • Proven track record of successful plan execution in a fast-paced environment • Proven ability to execute independently and operate successfully within a matrix/team environment • Ability to interact effectively with external partners that include vendors and Client clients • Proficient user of all Microsoft Office products 6. Preferred Experience (education, skills - professional/technical/business) • Master’s degree in Business or equivalent • Demonstrable experience in developing, launching and/or managing loyalty/reward propositions and programs • Project management knowledge and certification • Strong PowerPoint knowledge, presentation and communication skills • Knowledge of Client's system process is a plus • International business experience is a plus
IndustryFinancial services
FunctionsProject Management
Salary From
Salary To
Duration9 mths